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Full-line North American wholesaler & retailer Moe’s Home Collection launches user-focused wholesale website & improved customer journey experience alongside Robert Pearson, the company’s new CDO.
The same design philosophy Moe’s Home Collection brings to life in the home furnishing industry has come to life in their latest design creation, the new & improved moeshomecollection.com. This site achieves a new level of simplicity for wholesale customers by utilizing best-in-class technologies & aesthetics to bring use, discovery, purchasing power & order management systems into one web-based platform. Under the guidance of Robert Pearson, leading as the company’s first Chief Digital Officer role, this B2B site elevates & transforms how customers interact with the brand. “We are thrilled to have Robert Pearson as our CDO,” states Sara Samieian, co-CEO of Moe’s Home Collection. “He has been leading our B2B & B2C website transformations & we are very excited to launch this integral piece of the Moe’s Home Collection experience. With intuitive functionality, comprehensive utility & advanced performance, this latest offering is a culmination of customer insight, industry foresight & critical attention to detail.”
Central to the site’s design was its simplification. Usability goes far beyond browsing the Moe’s Home Collection virtual showrooms, beginning with an easy-to-use product catalog. Customers can explore & discover what is current & upcoming by viewing the availability & future availability of items. Consequently, consumers now have the opportunity to pre-order new products in advance of their arrival, facilitating more efficient forecasting & planning with complete visibility into where inventory is located & what inventory is inbound. To take it a step further, a breakout of shipments & a Smart Shipment Cart based on availability & fulfillment location happens for the customers at checkout.
After a nearly three-decade career with Best Buy Canada, including 16 years as VP of e-Commerce, Robert Pearson brings a breadth of experience & wealth of knowledge to Moe’s Home Collection. Pearson is driven by a customer- centric approach that leverages technology to develop a remarkable customer experience for both wholesale & retail divisions & the end-to-end user. The site provides convenience with personalization & expediency with accuracy, ensuring that customers get what they need when they need it with zero friction.
On their new platform, a user-friendly customer account (“My Account”) dashboard allows users to view all historical invoicing, orders, credit memos & claims regardless of where they placed their order. Whether an order is placed with a sales representative, web store, tradeshow, or otherwise, everything is viewable on moeshomecollection.com. For faster resolution & turnaround times, a Smart Claim Submission process allows customers to create a claim from any invoice. In just a few simple clicks, the account management interface allows the ability to view outstanding orders as well as the management of who has access to buy. When ready, the site makes purchasing easy with an uncomplicated checkout completed based on account information.
“In today’s challenging supply chain environment, it is important that we present a seamless digital experience for our customers that supports our brand & meets all their needs,” says Robert Pearson. “It is critical that we deliver & execute with all the exciting opportunities that there are now in the digital space.” As part of the Executive Leadership Team, the new CDO manages a sizeable cross-functional team overseeing multiple departments at Moe’s Home Collection including, Retail, Wholesale, Marketing, Customer Care & Sale Order Operations. With the new website, Moe’s Home Collection reaffirms its commitment to providing design-forward products with value-added service.
For more information, visit https://www.moeshomecollection.com
About Moe’s Home Collection
Creative expression, quality products, innovative and unique pieces. For over thirty-five years, our family-owned business has dedicated our time to enriching our customers’ lives by transforming their everyday living space into their dream oasis with design and passion. Dedicated to bringing quality furniture at accessible prices to our customers, we have grown exponentially in wholesale & retail divisions & now have a total of 13 flagship & licensee locations internationally.